Our Privacy Policy

Privacy Policy

Last updated: June 2023

1. Introduction

Welcome to The Lube Company. We are committed to protecting the privacy of our customers and visitors to our online store, which is located at www.thelubecompany.co.uk (the "Website"). This Privacy Policy outlines the information we collect, how we use it, and your rights regarding your personal data when you use our online store.

2. Information We Collect

We collect various types of information to provide and improve our services. The types of information we may collect include:

2.1. Personal Information: When you create an account, make a purchase, or contact us, we may collect your name, email address, shipping address, billing address, and other information that can be used to identify you personally.

2.2. Payment Information: To process orders, we collect payment information, such as credit card details or other payment methods, to facilitate secure and efficient transactions.

2.3. Order History: We maintain records of your purchase history, including the products you have ordered, the quantity, and the transaction details.

2.4. Device and Usage Information: We automatically collect information about your device and how you use our Website. This includes your IP address, browser type, operating system, and usage data such as page views and clicks.

2.5. Cookies: We use cookies and similar tracking technologies to enhance your experience on our Website. You can manage your cookie preferences as explained in Section 8 below.

3. How We Use Your Information

We use your personal information for various purposes, including:

3.1. Providing Services: To process and fulfil your orders, send order confirmations, and communicate with you regarding your purchases.

3.2. Customer Support: To respond to your inquiries, provide customer support, and address any issues or concerns you may have.

3.3. Marketing: With your consent, we may send you marketing communications, including special offers and promotions. You can opt out at any time.

3.4. Website Improvements: To enhance and optimize our Website, personalize your experience, and conduct research and analysis.

3.5. Legal Obligations: To comply with legal requirements, such as tax and accounting regulations.

4. Sharing Your Information

We may share your information in the following circumstances:

4.1. Service Providers: We may disclose your information to third-party service providers that help us with payment processing, order fulfilment, shipping, and other services necessary to operate our online store.

4.2. Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or government requests.

4.3. Business Transfers: In the event of a merger, acquisition, or other business transaction, your information may be transferred to a new entity.

5. Your Rights

As a resident of the UK, you have certain rights regarding your personal information:

5.1. Access: You have the right to request access to the personal information we hold about you.

5.2. Rectification: You can request corrections to inaccurate or incomplete personal information.

5.3. Erasure: You may request the deletion of your personal information under certain circumstances.

5.4. Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

5.5. Objection: You can object to the processing of your personal information for certain purposes.

To exercise your rights or if you have any privacy-related questions or concerns, please contact us using the information provided in Section 9.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Security

We take the security of your personal information seriously and implement reasonable safeguards to protect it. However, no data transmission over the internet is entirely secure, so we cannot guarantee the security of your information.

8. Cookies

We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

info@thelubecompany.co.uk

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make updates, we will revise the "Last updated" date at the beginning of the policy.

Please review this Privacy Policy periodically to stay informed about how we handle your personal information. Your continued use of our online store signifies your acceptance of the changes.