Our Returns Policy
Returns Policy
Effective Date: March 2023
Thank you for shopping with The Lube Company. We appreciate your business and aim to provide you with high-quality consumable products. We understand that there may be instances where you need to return an item. Please read our Returns Policy carefully to understand our guidelines for returns and exchanges.
1. Eligibility for Returns
1.1. Consumable Products: Our returns policy covers consumable products such as Condoms, Lubricants and Massage Oils, subject to the conditions specified in this policy.
1.2. Defective or Damaged Items: If you receive a consumable product that is defective or damaged, please contact us within five working days of receiving the item to initiate the return process.
2. Non-Returnable Items
Some consumable products are non-returnable for health and safety reasons. These include but are not limited to:
- Condoms
-Lubricants
-Massage Oils
Please note that we do not accept returns for these items unless they are damaged or defective upon arrival.
3. Return Process
3.1. Contact Customer Support: To initiate a return, please contact our customer support team within 5 working days of receiving the product. You can reach us at info@thelubecompany.co.uk or +44 (0) 1273 830280.
3.2. Provide Information: When contacting us, please provide the following information:
- Your order number
- Details about the product you wish to return
- A clear description of the issue (defective, damaged, etc.)
3.3. Return Authorization: We will provide you with a return authorization and instructions on how to return the product.
4. Return Conditions
4.1. Packaging: Please ensure that the product is returned in its original packaging, with all original accessories and labels.
4.2. Condition: The product must be in its original, unopened condition. We cannot accept returns for products that have been opened or used, except in the case of defective or damaged items.
4.3. Return Shipping: You are responsible for the cost of return shipping, except in the case of defective or damaged items, in which case we will provide a prepaid return label.
5. Refunds and Exchanges
5.1. Refunds: Once we receive and inspect the returned product, we will issue a refund to your original payment method within [number of days] business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
5.2. Exchanges: If you would like to exchange a defective or damaged item for a replacement, please inform us during the return process. We will send a replacement product once we have received and processed your return.
6. Contact Us
If you have any questions or need assistance with a return, please contact our customer support team at info@thelubecompany.co.uk or +44 (0) 1273 830280.
7. Changes to this Policy
We may update this Returns Policy from time to time. Please check the "Effective Date" at the beginning of the policy to ensure you are aware of any changes. Your continued use of our services indicates your acceptance of the policy's terms.